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CX 趋势活动

 加入 AI 专家与行业领袖的对话，了解最新 CX 变革如何驱动服务升级、培育忠诚、致胜 2026。
 

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精彩看点

Group 427320360 min
Jesse Moore Perrin
BritBox 客户关怀与运营负责人
Rectangle 40812 min
Steve Hopkins
Cyncly 客户体验高级副总裁
Rectangle 40813 min
Sarah Gavin
Zendesk 沟通与传播高级副总裁
Candace marshall
Candace Marshall
Zendesk 人工智能与自动化产品营销副总裁

What to expect

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主题演讲嘉宾：Ayesha Khanna 博士

聆听 Ayesha Khanna 分享，了解语境智能如何改变客户体验格局，引领未来方向。

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客户视角下的 2026 年 CX 趋势

向付诸实践并取得成效的 CX 领导者取经，获取可落地的洞察建议。

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Zendesk 专家互动问答

带着你的疑问，向专家寻求答案。从战略到 AI 应用，获取将 CX 趋势落地于业务的实用解答与指导。

活动

随时参与

观看点播课程，听 AI 思想领袖与 CX 专家解析影响全球客户体验的趋势。随后参加面向您市场和行业的区域专场，获取更具针对性的洞察。

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一月 28th

1/28

English Virtual

AI experts and CX leaders reveal the latest trends shaping the customer experience in 2026, along with leadership strategies for using AI to deliver faster and more personalised service.

Join at 8 AM SGT | 11 AM AEDT

Subtitles are available in Bahasa, Korean, Chinese, and Japanese.

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一月 28th

1/28

English Virtual

AI experts and CX leaders reveal the latest trends shaping the customer experience in 2026, along with leadership strategies for using AI to deliver faster and more personalised service.

Join at 10:30 AM IST | 1pm SGT | 4pm AEDT

Subtitles are available in Bahasa, Korean, Chinese, and Japanese.

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一月 28th

1/28

English Virtual

AI experts and CX leaders reveal the latest trends shaping the customer experience in 2026, along with leadership strategies for using AI to deliver faster and more personalised service.

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二月 3rd

2/3

Portuguese Virtual

Hear from AI experts and CX leaders as they reveal the trends that will shape the customer experience in 2026, and how to lead with AI to deliver faster, more personalised service.

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二月 3rd

2/3

Spanish Virtual

Hear from AI experts and CX leaders as they reveal the latest trends shaping the customer experience in 2026, and learn how to lead with AI to deliver faster, more personalised service.

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二月 4th

2/4

Japanese Virtual

AI experts and CX leaders reveal the latest trends shaping the customer experience in 2026 and how to lead with AI to deliver faster, more personalised service.

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二月 11th

2/11

English Virtual

Come and discover how AI is transforming the customer experience in 2026 and how to deliver faster, more human service.

Subtitles are available in German, Italian, French, Dutch, and Spanish.

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 报告

迈向 CX 的未来

当今客户渴望更快速、更智能、更个性化的服务。品牌可通过运用情境智能满足这些需求。《Zendesk 2026 年 CX 趋势报告》揭示了五大趋势，助您拥抱下一代人工智能。

查看所有报告

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以人为核心的人工智能优先服务理念
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