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The future of AI-powered CX

With 87% of CX leaders believing that AI will bring a customer service revolution by 2027, Zendesk has the insights to prepare you for the shift. Meet the future head on with our industry leading report, including new research from over 1,300 C-Suite leaders.

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Being AI future-ready starts now

AI is opening up a world of possibilities for CX, and the time to strike is now. Our new AI-powered CX report has exclusive insights from more than 1,300 C-Suite leaders to ensure your team is ready to lead the charge with clarity and confidence.

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Top five investment areas for CX executives

By 2027, traditional CX will be phased out and infusing AI support into every customer interaction will ensure your team stays up to date. See why 81% of CX leaders feel excited about the positive impact the big shift to AI will have on their customer experience.

Job predictions on CX roles in the age of AI

Gone are the days of routine tasks filling agent workload. By 2027, AI will help streamline duties so humans can focus on complex interactions. Learn more about how 85% of CX leaders believe AI will be highly equipped to co-pilot and handle questions of any nature.

Guidance for navigating AI innovation

The swift transformation involving AI-powered CX shouldn’t feel daunting. Data compliance, customer acceptance and maintaining a human touch are all top priorities. Discover why 92% of CX leaders know the importance of adopting AI is essential to continued success.

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AI and the disruption to the CX landscape

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AI and the evolution of agent roles

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AI and the transformation of customer interactions