CX Trends 2023
Join us in exploring how immersive CX is shaping the future of business today
Get the report
70% of consumers spend more with companies that offer fluid, personalised and seamless customer experience.
Watch video
AI is becoming more evolved and seamless
64% of consumers want bots to provide the same level of service as humans.
Empowering consumers with conversational experiences
60% of leaders are planning to implement conversational customer service.
Customers are eager for deeper personalisation
62% of consumers think companies could do a better job personalising their experiences.
Consumer wellbeing and sentiment are reshaping CX
66% of consumers said a bad interaction with a business can ruin their day.
CX teams are breaking down silos
77% of leaders say their service department could be a revenue driver.
Meet your advantage
Find out what’s driving success in your region, segment and industry with our personalised infographics.
Get the Zendesk perspective
Ready your team to put the trends into practice and lead the industry forward with key takeaways for your business.
Consumers expect AI to radically transform service
With the growing prevalence of AI, consumers expect it to play a critical role in how they receive service, improving communication and providing instant personalisation. The Zendesk white paper, 'The 5 Ways Consumers Expect AI to Transform CX', outlines consumer expectations and provides insights to help your company evolve your customer service and thrive in this new age of business.
Get the white paperYour immersive future starts here
Zendesk has the secret sauce. Learn where to invest today and win big tomorrow.