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64% of consumers want bots to provide the same level of service as humans.
60% of leaders are planning to implement conversational customer service.
62% of consumers think companies could do a better job personalising their experiences.
66% of consumers said a bad interaction with a business can ruin their day.
77% of leaders say their service department could be a revenue driver.
Find out what’s driving success in your region, segment and industry with our personalised infographics.
Ready your team to put the trends into practice and lead the industry forward with key takeaways for your business.
With the growing prevalence of AI, consumers expect it to play a critical role in how they receive service, improving communication and providing instant personalisation. The Zendesk white paper, 'The 5 Ways Consumers Expect AI to Transform CX', outlines consumer expectations and provides insights to help your company evolve your customer service and thrive in this new age of business.Get the white paper
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