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Industries

Dive deeper into the trends

Explore our industry reports to see how each trend affects your business.


For a quick and tactical overview of the full report, download the CX Trends executive summary.

Trends by industry

Retail

Retail

Financial

Financial services

Manufacturing

Manufacturing

Trends by business size

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Small and midsize businesses

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Enterprise

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Dr. Ayesha Khanna

Dr. Ayesha Khanna
CEO of Addo AI