New
Make your team AI future-proof
With AI-powered CX becoming the industry standard, you need an expert guide in the new landscape – enter Zendesk. Explore our latest report and see why 88% of CX leaders believe their teams will be able to leverage AI to design, manage and refine every interaction efficiently.
![](https://zencxtrends-twentyfour.transforms.svdcdn.com/production/images/future-of-cx/future-of-cx-cover.png?w=400&h=237&auto=compress%2Cformat&fit=crop&dm=1720515110&s=5b4056902d71525b50f6606ad311351d)
Segmented reports
Big insights, small bites
In business, there’s no such thing as one size fits all. Know the trends impacting your industry and business size, and why 58% of consumers expect companies of all sizes to use AI to enhance their customer experience.
New
![](https://zencxtrends-twentyfour.transforms.svdcdn.com/production/images/future-of-cx/zendesk-spots-06-2.png?w=100&h=100&auto=compress%2Cformat&fit=crop&dm=1720515110&s=a27433d2ad02fabd78c05d719c4da500)
Events
![](https://zencxtrends-twentyfour.transforms.svdcdn.com/production/images/spot-illustrations/zendesk-spots-062.png?w=100&h=100&auto=compress%2Cformat&fit=crop&dm=1702387425&s=6c4f8df8c4a3da77d4b732c589a64ed6)