Lead in the AI era with contextual intelligence

Customers are tired of repeating themselves. 74% find it frustrating to have to tell their story over and over to different agents. Memory-rich AI changes this completely by intelligently retaining context across every interaction. Go to the full report to discover how you reduce customer frustration and increase loyalty by remembering each customer’s history across interactions and channels.

The waiting economy is long gone. With AI becoming the new normal, 74% of consumers now expect customer service to be available 24/7. And 88% of customers expect faster response times than they did just a year ago. Go to the full report to learn which AI tools and strategies enable you to deliver fast, frictionless resolutions – retaining customers and reducing support costs.

People don’t just communicate in text anymore, so why should customer service? 76% of consumers say they would choose a company that lets them drop text, images and video into the same conversation thread without restarting. Jump to the full report to see how you meet rising expectations by enabling customers to communicate naturally – and how this boosts issue clarity and satisfaction.

Old school analytics needed experts – and weeks – to get insights. Now, 82% of leaders say promptable analytics is unlocking insights in seconds. Even better: 81% believe that empowering any employee to ask data questions in plain language closes a huge skill gap. Download the report to see how empowering your team with prompt-driven data transforms decision making and accelerates innovation.

Customers are growing more curious about how AI works. 95% want to know why AI makes the decisions it does. But while 80% of CX leaders agree transparency will be non-negotiable for customer-facing AI, only 37% currently offer any reasoning behind AI’s decisions. Go to the full report to find out how to build transparency into your AI systems, and turn customers into advocates.