Industry
Financial Services
Fast service matters when managing money. Discover how AI-powered risk assessment, fraud detection, and personalized services are transforming how financial services do business.
The 5 trends you need to know
Context-driven AI is changing the way companies approach CX, from more personalized data, to better decision-making, and beyond.
Trend 1
CX organizations invest in memory-rich AI to deliver true personalization at scale.
40%
of companies say security, their biggest challenge when interacting with providers, remains a top concern.
Trend 2
AI-powered self-service accelerates consumer demand for instant resolutions.
50%
of consumers are comfortable with an AI assistant for basic banking.
Trend 3
Multimodal support enables smooth, seamless interactions across different channels and media.
80%
of Finserve CX Leaders foresee Voice AI becoming a preferred channel.
Trend 4
CX leaders rely on new AI metrics and access them via prompt-driven analytics.
81%
of leaders are already tracking new AI-driven CX metrics.
Trend 5
More than ever, consumers demand the why behind AI decisions.
79%
of leaders would pay a premium for explainability.