Next virtual event: Hear from AI visionaries and CX leaders, live on January 28
Industry
Financial Services
Fast service matters when managing money. Discover how AI-powered risk assessment, fraud detection, and personalized services are transforming how financial services do business.
The 5 trends you need to know
Context-driven AI is changing the way companies approach CX, from more personalized data, to better decision-making, and beyond.
Trend 1
CX organizations invest in memory-rich AI to deliver true personalization at scale.
40%
of companies say security, their biggest challenge when interacting with providers, remains a top concern.
Trend 2
AI-powered self-service accelerates consumer demand for instant resolutions.
50%
of consumers are comfortable with an AI assistant for basic banking.
Trend 3
Multimodal support enables smooth, seamless interactions across different channels and media.
80%
of Finserve CX Leaders foresee Voice AI becoming a preferred channel.
Trend 4
CX leaders rely on new AI metrics and access them via prompt-driven analytics.
81%
of leaders are already tracking new AI-driven CX metrics.
Trend 5
More than ever, consumers demand the why behind AI decisions.
79%
of leaders would pay a premium for explainability.
Digital Event
Join the conversation on how to lead in the AI era
Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.
Dr. Ayesha Khanna
CEO of Addo AI