Business Size: 1000+ employees
Enterprise
Complex organizations face complex challenges. Explore how AI-powered analytics, automation, and contextual intelligence can help streamline enterprise customer experiences at scale.
The 5 trends you need to know
Context-driven AI is changing the way companies approach CX, from more personalized data, to better decision-making, and beyond.
Trend 1
CX organizations invest in memory-rich AI to deliver true personalization at scale.
79%
of consumers say big companies prioritize efficiency over personalization.
Trend 2
AI-powered self-service accelerates consumer demand for instant resolutions.
84%
of enterprise CX leaders say that instant response is now the baseline— anything slower feels broken.
Trend 3
Multimodal support enables smooth, seamless interactions across different channels and media.
79%
of consumers say being able to share media “just makes support easier.”
Trend 4
CX leaders rely on new AI metrics and access them via prompt-driven analytics.
88%
of enterprise CX leaders say AI forces a rethink of success metrics
Trend 5
More than ever, consumers demand the why behind AI decisions.
79%
of consumers say plain-language reasoning is important