Next virtual event: Hear from AI visionaries and CX leaders, live on January 28
Business Size: 1000+ employees
Enterprise
Complex organizations face complex challenges. Explore how AI-powered analytics, automation, and contextual intelligence can help streamline enterprise customer experiences at scale.
The 5 trends you need to know
Context-driven AI is changing the way companies approach CX, from more personalized data, to better decision-making, and beyond.
Trend 1
CX organizations invest in memory-rich AI to deliver true personalization at scale.
79%
of consumers say big companies prioritize efficiency over personalization.
Trend 2
AI-powered self-service accelerates consumer demand for instant resolutions.
84%
of enterprise CX leaders say that instant response is now the baseline— anything slower feels broken.
Trend 3
Multimodal support enables smooth, seamless interactions across different channels and media.
79%
of consumers say being able to share media “just makes support easier.”
Trend 4
CX leaders rely on new AI metrics and access them via prompt-driven analytics.
88%
of enterprise CX leaders say AI forces a rethink of success metrics
Trend 5
More than ever, consumers demand the why behind AI decisions.
79%
of consumers say plain-language reasoning is important
Digital Event
Join the conversation on how to lead in the AI era
Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.
Dr. Ayesha Khanna
CEO of Addo AI