Next virtual event: Hear from AI visionaries and CX leaders, live on January 28
Industry
Manufacturing
B2B companies want the highest quality deliveries from manufacturers. Learn how AI-driven supply chains, maintenance, and support are changing industrial partnerships.
The 5 trends you need to know
Context-driven AI is changing the way companies approach CX, from more personalized data, to better decision-making, and beyond.
Trend 1
CX organizations invest in memory-rich AI to deliver true personalization at scale.
78%
are willing to use AI for repairs or troubleshooting, and 76% for warranty or claims tracking.
Trend 2
AI-powered self-service accelerates consumer demand for instant resolutions.
66%
of consumers say spare parts must ship same day to be acceptable.
Trend 3
Multimodal support enables smooth, seamless interactions across different channels and media.
87%
of leaders say Voice AI is the preferred support channel.
Trend 4
CX leaders rely on new AI metrics and access them via prompt-driven analytics.
83%
of manufacturing leaders want to shift budget from business intelligence to prompt-first analytics.
Trend 5
More than ever, consumers demand the why behind AI decisions.
79%
of leaders would pay a premium for explainable AI.
Digital Event
Join the conversation on how to lead in the AI era
Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.
Dr. Ayesha Khanna
CEO of Addo AI