Industry
Manufacturing
B2B companies want the highest quality deliveries from manufacturers. Learn how AI-driven supply chains, maintenance, and support are changing industrial partnerships.
The 5 trends you need to know
Context-driven AI is changing the way companies approach CX, from more personalized data, to better decision-making, and beyond.
Trend 1
CX organizations invest in memory-rich AI to deliver true personalization at scale.
78%
are willing to use AI for repairs or troubleshooting, and 76% for warranty or claims tracking.
Trend 2
AI-powered self-service accelerates consumer demand for instant resolutions.
66%
of consumers say spare parts must ship same day to be acceptable.
Trend 3
Multimodal support enables smooth, seamless interactions across different channels and media.
87%
of leaders say Voice AI is the preferred support channel.
Trend 4
CX leaders rely on new AI metrics and access them via prompt-driven analytics.
83%
of manufacturing leaders want to shift budget from business intelligence to prompt-first analytics.
Trend 5
More than ever, consumers demand the why behind AI decisions.
79%
of leaders would pay a premium for explainable AI.