Next virtual event: Hear from AI visionaries and CX leaders, live on January 28
Industry
Retail
Customers are expecting more when they walk through your doors. Find out how AI-driven personalization, smart inventory, and automated checkouts are impacting in-store experiences.
The 5 trends you need to know
Context-driven AI is changing the way companies approach CX, from more personalized data, to better decision-making, and beyond.
Trend 1
CX organizations invest in memory-rich AI to deliver true personalization at scale.
83%
of retail leaders agree "resolution is the new currency."
Trend 2
AI-powered self-service accelerates consumer demand for instant resolutions.
85%
of retail leaders say customers will drop brands that miss first-contact resolution.
Trend 3
Multimodal support enables smooth, seamless interactions across different channels and media.
50%
of shoppers cite poor interactions as their top frustration; 48% cite slow responses.
Trend 4
CX leaders rely on new AI metrics and access them via prompt-driven analytics.
85%
of retail leaders want promptable analytics their teams can query directly.
Trend 5
More than ever, consumers demand the why behind AI decisions.
8-12 points
is how much retail CX leaders lag their peers in other industries on willingness to pay for explainability.
Digital Event
Join the conversation on how to lead in the AI era
Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.
Dr. Ayesha Khanna
CEO of Addo AI