Next virtual event: Hear from AI visionaries and CX leaders, live on January 28
BUSINESS SIZE: 1-999 EMPLOYEES
Small and midsize businesses
Growing businesses need to deliver enterprise-level service, without enterprise budgets. Find out how AI-powered automation, affordable support solutions, and smart scaling tools can help SMBs compete without compromising.
The 5 trends you need to know
Context-driven AI is changing the way companies approach CX, from more personalized data, to better decision-making, and beyond.
Trend 1
CX organizations invest in memory-rich AI to deliver true personalization at scale.
72%
of consumers say AI gives SMBs the best of both worlds: a personal touch with big-company efficiency.
Trend 2
AI-powered self-service accelerates consumer demand for instant resolutions.
86%
of consumers say responsiveness and accurate resolutions influence whether they purchase from a company/brand.
Trend 3
Multimodal support enables smooth, seamless interactions across different channels and media.
83%
of small-midsize CX leaders agree the next wave of AI in service is multimodal agents.
Trend 4
CX leaders rely on new AI metrics and access them via prompt-driven analytics.
2x
as many small-midsize CX leaders are set to adopt promptable analytics in the next 12–24 months.
Trend 5
More than ever, consumers demand the why behind AI decisions.
95%
of consumers expect an explanation from AI-made decisions.
Digital Event
Join the conversation on how to lead in the AI era
Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.
Dr. Ayesha Khanna
CEO of Addo AI