Trend 4

CX Trends 2023

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70% of consumers spend more with companies that offer fluid, personalized, and seamless customer experiences.

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Consumers expect AI to radically transform service

With the growing prevalence of AI, consumers expect it to play a critical role in how they receive service, improving communication and providing instant personalization. The Zendesk whitepaper, the 5 Ways Consumers Expect AI to Transform CX, outlines consumer expectations, and provides insights to help your company evolve your customer service and thrive in this new age of business.

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