CX Trends 2025 | All reports

2025 Trends

Prepare your team with human-centric AI

AI is changing the way for CX. Let Zendesk clear the path for you. Explore our report, and see why 73% of CX leaders agree that companies who adopt AI at scale will survive the competitive pressures of the next five years.

Download the report

Segmented reports

Fresh insights to take you further

As the gap between CX trendsetters and their peers continues to grow, Zendesk has the vision to help you stay ahead. Find the industry that’s tailored to you, so you can adapt to an AI future built for humans.