CX Trends Events
Join AI experts and industry leaders as they share the latest CX shifts transforming service, building loyalty, and shaping strategies that win in 2026.
Speakers
What to expect
Keynote from Dr. Ayesha Khanna
Join Dr. Ayesha Khanna for an enlightening discussion on how contextual intelligence is reshaping customer experience and setting the stage for what’s next.
Customer perspectives on the CX Trends of 2026
Gain actionable insights on the trends impacting service from CX leaders already using them to drive measurable outcomes.
Live Q&A with Zendesk experts
Bring your questions for the experts. From strategy to AI applications, get practical answers and guidance on how to apply the CX Trends in your business.
Events
Join on your time
Attend on-demand sessions where AI visionaries and CX leaders explain the trends shaping customer experience across the globe. Then dive deeper with regional sessions tailored to your market and industry.
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