「新たなシンフォニーを目の当たりにしているようだ」：第1部 “インテリジェントなCX時代の幕開け” Joey Edwards-Lebair

In this episode of Conversations with Zendesk, host Nicole Saunders chats with Joey Edwards-Lebair, leader of research initiatives for CX Trends, about transformative customer experiences, like the shift from personalisation to humanisation in the era of AI.