Skip to content
23 min listen

“It’s like we’re witnessing a symphony”: Part I of Joey Edwards-Lebair on the new era of intelligent CX

In this episode of Conversations with Zendesk, host Nicole Saunders chats with Joey Edwards-Lebair, leader of research initiatives for CX Trends, about transformative customer experiences, like the shift from personalisation to humanisation in the era of AI.


Claim your seat to
CX Trends 2024

CX Trends 2024