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Podcasts and Videos

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Zendesk has a lot to say about CX Trends. Our podcast and video series reveal our hot take on the report findings and more.

New releases

Video
23 min watch

Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair

In the concluding segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.

Conversations with Zendesk

Podcast
27 min listen

Building trust and security at the intersection of AI and CX— with Zendesk’s Joey Edwards-Lebair

Podcast
23 min listen

“It’s like we’re witnessing a symphony”: Part I of Joey Edwards-Lebair on the new era of intelligent CX

Video
23 min watch

Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair

The future of CX

Video
2 min watch

AI and the disruption to the CX landscape

Video
2 min watch

AI and the evolution of agent roles

Video
2 min watch

AI and the transformation of customer interactions

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