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Podcasts and Videos

Trending conversations

Zendesk has a lot to say about CX Trends. Our podcast and video series reveal our hot take on the report findings and more. 

New releases

Video
23 min watch

“It’s like we’re witnessing a symphony”: Part I of Joey Edwards-Lebair on the new era of intelligent CX

In this episode of Conversations with Zendesk, host Nicole Saunders chats with Joey Edwards-Lebair, leader of research initiatives for CX Trends, about transformative customer experiences, like the shift from personalisation to humanisation in the era of AI.

The future of CX

Video
2 min watch

AI and the disruption to the CX landscape

Video
2 min watch

AI and the evolution of agent roles

Video
2 min watch

AI and the transformation of customer interactions