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Podcasts and Videos

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Zendesk has a lot to say about CX Trends. Our podcast and video series reveal our hot take on the report findings and more. 

New releases

Video
23 min watch

“It’s like we’re witnessing a symphony”: Part I of Joey Edwards-Lebair on the new era of intelligent CX

In this episode of Conversations with Zendesk, host Nicole Saunders chats with Joey Edwards-Lebair, leader of research initiatives for CX Trends, about transformative customer experiences, like the shift from personalisation to humanisation in the era of AI.

Conversations with Zendesk

Podcast
27 min listen

Building trust and security at the intersection of AI and CX— with Zendesk’s Joey Edwards-Lebair

Podcast
23 min listen

“It’s like we’re witnessing a symphony”: Part I of Joey Edwards-Lebair on the new era of intelligent CX

Video
23 min watch

“It’s like we’re witnessing a symphony”: Part I of Joey Edwards-Lebair on the new era of intelligent CX

Video
23 min watch

“It’s like we’re witnessing a symphony”: Part I of Joey Edwards-Lebair on the new era of intelligent CX

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