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Zendesk has a lot to say about CX Trends. Our podcast and video series reveal our hot take on the report findings and more.
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Video
23 min watch
“It’s like we’re witnessing a symphony”: Part I of Joey Edwards-Lebair on the new era of intelligent CX
In this episode of Conversations with Zendesk, host Nicole Saunders chats with Joey Edwards-Lebair, leader of research initiatives for CX Trends, about transformative customer experiences, like the shift from personalisation to humanisation in the era of AI.
Conversations with Zendesk
The future of CX
Video
2 min watch
AI and the disruption to the CX landscape
Video
2 min watch
AI and the evolution of agent roles
Video
2 min watch
AI and the transformation of customer interactions
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