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2024 Trends
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22
Aug
CX Trends 2024
Future of CX
AMER
Online
English (US)
AI and the future of CX: Reshaping customer experience by 2027
22
Aug
CX Trends 2024
Future of CX
LATAM
Online
Spanish (MX)
AI and the future of CX: Reshaping customer experience by 2027
22
Aug
CX Trends 2024
Future of CX
LATAM
Online
Portuguese
AI and the future of CX: Reshaping customer experience by 2027
28
Aug
CX Trends 2024
Future of CX
APAC
Online
English (US)
AI and the future of CX: Reshaping customer experience by 2027
19
Sept
CX Trends 2024
Future of CX
EMEA
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English (UK)
AI and the future of CX: Reshaping customer experience by 2027
Videos
![AI and the disruption to the CX landscape thumbnail](https://zencxtrends-twentyfour.transforms.svdcdn.com/production/images/future-of-cx/adrian-mcdermott.png?w=600&h=345&auto=compress%2Cformat&fit=crop&dm=1721388421&s=5f161243dd6e283a88171d114c0236b5)
Video
2 min watch
AI and the disruption to the CX landscape
![AI and the evolution of agent roles thumbnail](https://zencxtrends-twentyfour.transforms.svdcdn.com/production/images/future-of-cx/lisa-kant.png?w=600&h=345&auto=compress%2Cformat&fit=crop&dm=1721388435&s=f213c39f03a8b72375a276b181d90da1)
Video
2 min watch
AI and the evolution of agent roles
![AI and the transformation of customer interactions thumbnail](https://zencxtrends-twentyfour.transforms.svdcdn.com/production/images/future-of-cx/mike-keohane.png?w=600&h=345&auto=compress%2Cformat&fit=crop&dm=1721388407&s=a8c3997bfc1ed55b0bf1bcfa7d29958f)
Video
2 min watch